Top-Tier Service, Independently Proven; Discover the Paris Steele Difference
At Paris Steele, we believe that selling your home
should feel supportive, informed, and entirely pressure-free. That means honest
advice when it matters most, local knowledge you can actually rely on, and a
team that takes the time to understand your individual circumstances.
As part of our ongoing dedication to service
excellence, we underwent an independent mystery shop exercise conducted by
customer experience specialists Insight6 on behalf of ESPC. The result? An
overall score of 98% - placing us firmly in the top tier for customer service. An
outstanding result in an exercise open to all 130 ESPC member firms.
The mystery shop assessed the full client journey,
from first point of contact through to follow-up, scoring our team across four
categories: First Impressions, Effective Questioning, Knowledge, and Call to
Action. Paris Steele achieved maximum marks in three of the four areas, with
the assessor awarding a recommendation score of 10 out of 10.
The independent assessor said of their experience at
Paris Steele:
“The
standout feature was the exceptional balance of professionalism and empathy.
This approach built significant trust and made me feel like a valued client
rather than just a sales lead.”
As a solicitor-led estate agent, Paris Steele combines
expert legal knowledge with dedicated property sales expertise under one roof.
Our clients benefit from a fully joined-up service - from valuation right
through to settlement. This is particularly valuable when navigating complex or
sensitive circumstances, such as a sale involving a divorce or bereavement,
where clear legal guidance and compassionate client care go hand in hand.
This result is a reflection of our team’s dedication
to that standard of service, and we are delighted to have it independently
recognised.
Thinking of selling? There’s never been a better time.
At Paris Steele, we offer a free, pre-sale market
appraisal. Further, if you instruct us to sell your home before 31 December
2026, we will donate £100 to the RNLI. You can read more about this offer in
our article Moving Home, Saving Lives.
Get in touch today to find out more. Terms and
conditions apply.
Carole Seaton
Senior Property Sales Negotiator
Carole has ten years' experience of working within the East Lothian property market. She lives in North Berwick and her knowledge of the local area has proven to be invaluable in her role as a Senior Sales Negotiator. She will guide clients through the marketing of their property, keeping them up to date throughout the sales process, then negotiating a successful offer on their behalf. Having worked previously as a Customer Service manager in the Financial services industry, she prides herself in providing the highest level of service to clients at all times. When she's not in work, you'll find Carole enjoying live music, at her dance class or pottering around in her garden.